Download An Evaluation of the Benefits and Value of Libraries by Viveca Nyström PDF

By Viveca Nyström

ISBN-10: 1843346869

ISBN-13: 9781843346869

An evaluate of the advantages and cost of Libraries offers tips on find out how to overview libraries and includes many helpful examples of tools that may be used all through this method. there's tremendous specialize in the significance of targets and pursuits, in addition to suggestion on suggestions that may be utilized in the case of libraries that will not be good resourced for accomplishing surveys. The textual content could be important as a guide, and doesn't suppose past wisdom of finance or economics. A consultant on the best way to behavior a cost-benefit research on library providers and a dialogue on tips on how to use state of affairs research and the character process is supplied, as are examples of purchaser surveys, for clients and non-users alike.

  • Provides counsel on library assessment, tracking and methods
  • Provides useful examples and shopper surveys
  • Applies financial tips on how to library management

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Example text

They were not allowed to use the library’s services in any way in order to perform the task. They could not turn to library staff or use any other means of assistance provided by the library. The time that it took the users to complete the tasks was then compared to the time it took for library staff to find the same information. The questionnaire survey was used to arrive at a Customer Satisfaction Index (CSI). Depending on the questions included in the survey, it is possible to obtain some indications about the library’s image.

3 Surrounding world (driving forces, remote world) Media Needs Legal Distribution Economy and market Close-by world (arena) Citizens Customers , gy nt olo e Ec onm alth vir he en nd a Inner world (one’s own organisation) Cooperation partners Politics Substitutes Suppliers Government and parliament Techn o and s logy cience s Companies Social and lifestyles Source: Kairos Future 20 s on uti ure) t i t t Ins truc (s Libraries and the surrounding world The next section provides a short summary of how to work systematically with long-term planning.

39 An Evaluation of the Benefits and Value of Libraries Interviews Interviews with open questions (questions beginning with words like ‘how’, ‘what’ and ‘why’) make it possible for responses to be based on the respondent’s perspective and ideas of what is important, rather than on those of the person posing the questions. In a favourable interview situation, communication will work well and the respondent will provide more information than he/she would have done in a questionnaire. But interviews also have disadvantages.

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